Like everyone else, this is the bit I hate. I have tried to keep it reasonably short, and easy to read. Notwithstanding what is stated below the main criteria of a good customer relationship is a sense of what is fair both from mine and the customer's point of view when things go a little wrong. With this in mind, none of the below (or anything I’ve left out) should ever become an issue. If it does, I think miscommunication has occurred. So let’s talk – ‘It’s good to talk’.
a) The call out / labour charges quoted above are excluding any cost of parts.
b) For parts and actual labour, there is a warranty of 6 months from the date of repair. Exclusions to this warranty applies if the appliance has been, either by the customer or a third party, subjected to misuse, willful damage, accidental damage, negligence, blockages, and intervention to repair the appliance at any time after our attendance or without our approval.
Domestic appliances must only be used for domestic purposes and for no other purpose.
Any repairs to fridge/freezers means that no food should be refrigerated for approximately 48 hours.
The engineer will not remove old parts from the premises as these are the property of the customer.
If the customer fails to keep an appointment without notifying Any Appliance Repairs Ltd in advance, Any Appliance Repairs Ltd reserve the right to apply a £30 charge for the call-out.
Parking must be provided, allowing reasonable access to the premises. If the only parking available is a ‘pay and display’, or for ‘permit holders only’, it is the customer's responsibility to arrange for free-of-charge parking for the duration of the visit.
The quotes provided are only for domestic appliances being used in a domestic environment. Domestic appliances that are being used in a commercial environment will not have the benefit of any warranty.
Any pre-existing damage to the customer’s property caused by the failed appliance prior to the repair cannot be used by the customer to make any claim against Any Appliance Repairs Ltd in relation to this damage.
These terms and conditions for the supply of the services will be subject to English Law in England and Wales and the English courts will have jurisdiction in relation to any dispute arising from the Contract.
I will take great care whilst moving any heavy appliance within your property, but no responsibility can be accepted for flooring cracking or splitting due to the insufficient strength of the flooring or its adhesive / foundation.