The Visit

The Visit

Remember – You are dealing with one person. Chris. From the job’s commencement to its successful completion. Simplicity in action

Pricing

Prices can vary. I am not saying this as a means to come up with hidden charges or be evasive about my charging. I am by no means the cheapest repairer out there, and am not trying to be. However, with more than 40 years of experience and considerable empathy with my customers' need for their appliance to be fixed quickly and without any fuss,  the repair still cannot be done ‘on the cheap’.
  1. It generally costs up to £60, which includes the call-out and all labour charges until the job is completed.
  2. Miele and Gaggenau would attract a charge of £80. Which includes the call-out and all labour charges until the job is completed.
  3. Built-in appliances, as one will appreciate, would attract an extra labour charge of between £15 and £30, dependent on the difficulty of removal and re-installation. This extra charge only applies if the appliance needs to be removed to effect a repair. 
  4. American style fridge freezers are £80, which includes the call-out and all labour charges until the job is completed. 
  5. Range cookers are £70, which includes the call-out and all labour charges until the job is completed. If the cooker needs to be pulled out, would attract an extra labour charge of between £15 and £30 dependent on the difficulty of removal and re-installation. This extra charge only applies if the appliance needs to be removed to effect a repair. 
  6. Cooker hoods are £60, which includes the call-out and all labour charges until the job is completed. If the cooker hood needs to be removed from the wall it would attract an extra labour charge of between £15 and £50, dependent on the difficulty of removal and re-installation. This extra charge only applies if the appliance needs to be removed to effect a repair. 
  7. Induction hobs are generally £85 due to their complexity. The charge includes all call-out and labour charges until the job is completed.
  8. Uneconomic or unrepairable appliances will be reduced to £40. 
Please note that the above prices all exclude any parts required for the repair of the appliance. Also, there is no VAT to be added to the labour costs.
I accept cash, debit and credit cards (including America Express) with no surcharge.

Parts

My parts stock carried on the vehicle is quite extensive, and I try to pre-vet the jobs before attending, in case I may have the part in my workshop stock. I try to keep my parts pricing as fair as possible. Of course, I am aware that many customers can state that they ‘could have bought it from the net much cheaper’. 

In response to this comment, as with all things purchased on the net, the question has to be asked as to the quality, safety, and longevity of these parts. I am quite happy to fit customer’s own supplied parts, but can offer no warranty. This is why any parts supplied by myself will be more expensive, as I offer a 6-month warranty on any parts fitted. This means that if a part fails, I would have to return to remove it, and fit a new part for which the supplying company does not pay my labour.

Your appointment

Upon receiving a call from you, I will ask you some fairly simple questions about the type of, and fault with the appliance. This is to try and establish whether a simple DIY repair is possible, or if the machine is in fact beyond repair. Please bear in mind that this can be very difficult over the phone, but I will try my best. If an appointment is deemed appropriate, then I will take your details, and make an appointment. The evening before the appointment, I will give you a ring with a 2 - 3 hour slot. It would be of great assistance if you have the appliance make, model, serial number, and any error codes that might have been displayed (this can also be in the form of combinations of flashing lights).

Preparation for your appointment

  • Washing machines - Please empty any laundry if possible, and empty any cupboard where the plumbing connections are. Also clear the area around the machine, in case it needs to be pulled out.
  • Tumble dryers – Please remove any laundry. Also clear the area around the machine, in case it needs to be pulled out.
  • Dishwashers – Please remove all crockery and cutlery, and empty any cupboard where the plumbing connections are. Also clear the area around the machine, in case it needs to be pulled out.
  • Cookers and ovens – Do not use less than 3 hours before the appointment.
  • Fridges – Do not switch the fridge off before the visit. If it has been off, please switch it back on at least 24 hours before my visit, where circumstances allow.
In all instances, please try to find out where the main switch for the appliance is before my arrival.*

*Definitely worth doing this as you would be surprised to find out how many customers of mine have discovered that the switch was in a cupboard, and the careless placing of a saucepan or plate had turned the appliance off!

Conditions

Like everyone else, this is the bit I hate. I have tried to keep it reasonably short, and easy to read. Notwithstanding what is stated below the main criteria of a good customer relationship is a sense of what is fair both from mine and the customer's point of view when things go a little wrong. With this in mind, none of the below (or anything I’ve left out) should ever become an issue. If it does, I think miscommunication has occurred. So let’s talk – ‘It’s good to talk’.

a) The call out / labour charges quoted above are excluding any cost of parts.

b) For parts and actual labour, there is a warranty of 6 months from the date of repair. Exclusions to this warranty applies if the appliance has been, either by the customer or a third party, subjected to misuse, willful damage, accidental damage, negligence, blockages, and intervention to repair the appliance at any time after our attendance or without our approval.

c) Domestic appliances must only be used for domestic purposes and for no other purpose.

d) Any repairs to fridge/freezers means that no food should be refrigerated for approximately 48 hours.

e) The engineer will not remove old parts from the premises as these are the property of the customer.

f) If the customer fails to keep an appointment without notifying Any Appliance Repairs Ltd in advance, Any Appliance Repairs Ltd reserve the right to apply a £30 charge for the call-out.

g) Parking must be provided, allowing reasonable access to the premises. If the only parking available is a ‘pay and display’, or for ‘permit holders only’, it is the customer's responsibility to arrange for free-of-charge parking for the duration of the visit.

h) The quotes provided are only for domestic appliances being used in a domestic environment. Domestic appliances that are being used in a commercial environment will not have the benefit of any warranty.

i) Any pre-existing damage to the customer’s property caused by the failed appliance prior to the repair cannot be used by the customer to make any claim against Any Appliance Repairs Ltd in relation to this damage.

j) These terms and conditions for the supply of the services will be subject to English Law in England and Wales and the English courts will have jurisdiction in relation to any dispute arising from the Contract.

k) I will take great care whilst moving any heavy appliance within your property, but no responsibility can be accepted for flooring cracking or splitting due to the insufficient strength of the flooring or its adhesive / foundation.
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